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Please see below the RHIP privacy policy (last updated 12th September 2018.

We would like to confirm that RHIP respects the privacy of our customers, and that we are committed to protecting your privacy and ensuring you remain in full control of your personal information.

This policy will explain how we collect, use, disclose, transfer and store your data. It applies to RHIP’s web pages and newsletters.

How we collect data:

We use subscription e-newsletter sign-up requests, webforms, orders, website log files, cookies, digital analytics (Google) to gather information and to learn more about how our website is used.

Newsletters:

The RHIP Team send out newsletters by email, to keep interested parties informed of news, products, events, promotions, and activities they might find of use. So we can send the newsletters, we request contact details, but not limited to your email address, name, and company details.
We only collect this data when we have your consent, and retain it on a secure database. If you withdraw consent it will be deleted within 30 days of receiving the request.

Our promise:

Whenever we request the identity of a visitor, we will clearly state the purpose of the enquiry before the information is requested. We maintain an extremely strict policy on the protection of our data, which means that we do not sell, rent, or otherwise give your email address to a third-party, without your consent or as permitted by this Privacy Policy.

Forms of contact:

If you reach out to us via email, we will permanently retain your email and our response to it. Unless we receive a request from all included email addresses to act otherwise.
If you get in touch via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.

Orders places:

Please note any orders placed via email or on our website we may require to pass on your details to one of our suppliers. However, please note we will confirm this when the order is placed and that the supplier will full under the GDPR regulations. If we require to pass on this information on, please re assured it will be transferred securely.

IP Address:

Every single device connected to the internet is awarded a set of numbers that serve as their “Internet Protocol” (IP) address. When a visitor requests a page on RHIP, our web servers automatically recognise that visitor’s domain name and IP address. The domain name and IP address does not reveal any personal about you other than the IP address from which you have accessed our site. We will only use this information to examine website traffic to investigate use of our network, the users, or to cooperate with law enforcement activities and enquiries. The information gained can include which pages were visited, how long a user was on the website for, how the user found the website, and what the user clicked on whilst using the website.
The information collected helps RHIP see whether our website meets the needs of our users, as well as to evaluate how each of our websites can be improved. We do not collect and evaluate this information for specific individuals.
RHIP will disclose an IP address, when required by law or in the good-faith belief that such action is necessary to:
– cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on RHIP’s website.
– protect and defend the rights or property of RHIP or visitors to our websites
– identify persons who may be violating the law, our terms and conditions of use, the rights of third parties, or otherwise misusing our websites or the computer equipment on which it is hosted (whether owned by RHIP or a third party)
– fulfil a user’s order or request

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies:

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Audience Segmentation:

When you consent to share information with us, we may use this information to improve our services to you in the future. We may also use the information to understand the success of our marketing and use it to improve our overall service. Personal data is only stored for as long as deemed necessary for such purposes. We may use the information you supply about your location (town/city/country) to make our marketing and services more relevant to you. We process this data in your legitimate interest. If you do not want us to use your data in this way, or would like to see the data that we use for this purpose please email hello@rhip.co.uk.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data:

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data:

Visitor comments may be checked through an automated spam detection service.

Privacy policy updates:

Any changes to our privacy policy in the future will be posted to our site and dated when this was last changed.

Contact us:

If you have any questions relating to our Privacy Policy please email us at hello@rhip.com, or call 01271 374162