Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur RHIP cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Delivery and Returns
RHIP returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us before returning an item.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of receiving the goods for an exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and all accessories and documents provided by the manufacturer.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. RHIP will not be held responsible for items lost or damaged in transit.
All shipping back to RHIP is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to no restocking fees. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s expense.
If you are returning items for exchange please be aware that a second charge may apply if the item required is of a higher value.
For reasons of hygiene and public health, refunds/exchanges are not available for used items (this does not apply to faulty goods – faulty products will be exchanged like for like)
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered in an acceptable condition. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact RHIP immediately, this will be given special priority and you can expect to receive the correct item as soon as it is available. For any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. Orders are usually despatched between 1 and 5 days after receiving the order, In case of bank holidays and over the Christmas period, please allow an extra two working days.
We aim to deliver within 7 working days but sometimes due to high order volumes this could be longer. We will attempt to email you and call you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st packets post service, if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present a card, will be left to advise you to pick up your goods from the local sorting office.
Larger or high value orders will be sent via FedEx and a signature is required.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. RHIP uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes.
* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users
* To perform other such general marketing and promotional focused on our products and activities.
Conditions of Use
RHIP and its affiliates provide their services to you subject to the following conditions. If you visit our shop at RHIP you accept these conditions. Please read them carefully, RHIP controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so, on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by RHIP and are protected by international copyright laws.
License and Site Access
RHIP grants you a limited license to access and make personal use of this site. This license does not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of RHIP.
RHIP and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on RHIP that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologise for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery to UK mainland.
Please review our other policies posted on this site. These policies also govern your visit to RHIP.
1 – Definitions and Interpretation:
In these Terms and Conditions:
(a) “Agreement” shall comprise these Terms and Conditions together with any relevant Quotation, RHIP’s Acknowledgment and any other document expressly referred to in these Terms and Conditions, the Quotation or RHIP’s Acknowledgment.
(b) “RHIP” shall mean RHIP Limited (registered Cardiff, number 6957356) whose registered office is Franklyn House, Bratton Fleming, Devon, EX31 4TG.
(c) “Customer” shall mean the company, partnership or other undertaking placing the order.
(d) “Goods” shall mean the items specified in the Quotation as confirmed in RHIP’s Acknowledgment or, in circumstances where no Quotation has been issued or where there has been an agreed variation of the original Quotation the items confirmed in RHIP’s Acknowledgment.
(e) “Quotation” shall mean a quotation issued by RHIP.
(f) “RHIP’s Acknowledgment” means the written acknowledgment of an order sent by RHIP to the Customer.
(h) “Ex Works” has the meaning given by Incoterms (2000 edition) as published by the International Chamber of Commerce in 1999. In the event of any conflict between the provisions of Incoterms 2000 and the provisions of this Agreement, then the provisions of this Agreement shall prevail.
2 – Acceptance and Basis of the Sale:
(a) All Quotations and all RHIP’s Acknowledgments shall be deemed to incorporate and be given subject to these Terms and Conditions.
(b) Where RHIP has given a Quotation, the Quotation is open for acceptance within thirty (30) days from the date of issue and supersedes any previous quotation whether oral or written.
(c) Without prejudice to the foregoing, Customer shall check RHIP’s Acknowledgment and notify RHIP of any errors in the same within two (2) working days of receipt.
(d) In the case of any inconsistency between the provisions of a Quotation and the provisions of a corresponding RHIP’s Acknowledgment, the provisions of RHIP’s Acknowledgment shall prevail.
(d) These Terms and Conditions shall govern any contract between the parties to the exclusion of any other terms or conditions proffered by Customer.
3 – Variation:
(a) No variation of the Quotation (if any) shall be allowed unless such variation is specifically recorded in writing by RHIP prior to the contract being entered into. Any variation of the Quotation after the contract is made shall be of no effect unless recorded in writing by the parties.
(b) RHIP may at any time make modifications to the Goods and the specification of the Goods:
(i) if such modifications are required due to matters beyond the reasonable control of RHIP; or
(ii) in the case of consumer goods, if such modifications are dictated from time to time by normal manufacturing constraints or changes in components used;
(iii) in the case of industrial goods, if such modifications are minor cosmetic changes;
(iv) as may otherwise be agreed by Customer.
4 – Payment:
(a) Unless otherwise agreed in writing, RHIP may invoice the Goods in full on the day when the Goods are available for delivery or collection;
(b) Unless otherwise agreed in writing, all RHIP’s invoices are payable in full within thirty days of the invoice date.
(c) Unless otherwise agreed in writing, a contract may be fulfilled by delivery of the Goods in instalments. Where the Contract is to be or may be fulfilled by separate instalments, then payment for each shall be invoiced and shall be separately due as in clauses 4(a) and 4(b) above.
(d) If Customer fails punctually to comply with the terms as to payment RHIP may charge interest calculated on a daily basis on any amount overdue at the rate of six percent (6%) per annum above the base lending rate of The Royal Bank of Scotland from time to time applicable.
(e) Unless otherwise stated prices quoted by RHIP are exclusive of VAT and carriage.
(f) Customer shall make all payments in the currency specified in the Quote / RHIP’s acknowledgment or where none is so specified, then in pounds sterling.
5 – Carriage:
(a) RHIP shall be responsible for the Goods and any loss or damage thereto and insurance thereof up to the delivery point (which shall be “Ex-Works” RHIP’s premises unless agreed otherwise in writing by RHIP).
(b) Whether the delivery point is RHIP’s premises or not, all risks in the Goods shall pass to Customer immediately that such Goods are dispatched from RHIP’s premises and Customer shall insure the Goods from such time to their full value against loss or damage and maintain such insurance until RHIP has been paid.
(c) Where RHIP agrees to deliver to a delivery point other than RHIP’s premises RHIP’s liability in respect of carriage shall not exceed the terms of any warranty or guarantee given to RHIP by the carrier that is engaged to undertake delivery.
(d) Where RHIP agrees to deliver to a delivery point other than RHIP’s premises RHIP shall still have no obligation to insure the Goods, irrespective of any rule of English or international law to the contrary.
6 – Delay:
All times stated for delivery expressed in a Quotation or otherwise stated by RHIP are approximate only and while RHIP shall use its reasonable endeavours to effect despatch within the stipulated period RHIP shall be under no liability for any failure so to do.
7 – Inspection, Shortages and Return Of Goods:
The provisions of this clause 7 shall apply where RHIP agrees to deliver the Goods :
(a) As soon as the Goods have arrived at the premises of Customer or of its agents or of a third party at the direction of Customer or its agents shall fully unpack and thoroughly examine the Goods. Customer shall report to RHIP and the carrier in writing within three (3) working days of that arrival of any defects or shortages which could reasonably be ascertained by such examination.
(b) Customer shall report to RHIP and the carrier the failure of all or any of the Goods to arrive within three (3) working days of the due date of arrival. Customer acknowledges that the carrier’s terms and conditions of supply are usually such that where complaints regarding defects, shortages or failure to arrive are not made within a period of three (3) working days then the carrier excludes liability for any such subsequent complaint. Accordingly, Customer acknowledges that the requirements of this clause 7(a) are reasonable and that time is of the essence in this clause 7(b).
(c) Subject to Customer complying with the provisions of clause 7(a, b), RHIP or the carrier shall make good any shortages or defects in the Goods as soon as it is reasonably able to do so, but otherwise neither RHIP nor the carrier shall be under any liability whatsoever or however arising from such shortages or defects.
8 – Limitations of Liability:
(a) To the maximum extent permissible in law all conditions and warranties which are to be implied by statute or otherwise by general law into this Agreement or relating to the Goods are hereby excluded.
(b) The following provisions in this clause 8 set out RHIP’s entire liability (including any liability for the acts and omissions of its employees, agents or sub-contractors) to Customer in respect of:-
(i) a breach of RHIP’s contractual obligations;
(ii) a tortious act or omission for which RHIP is liable;
(iii) an action arising out of a misrepresentation by or on behalf of RHIP; arising in connection with the performance or contemplated performance of this Agreement.
(c) The total liability which RHIP shall owe to Customer and in respect of all claims relating to a particular item of the Goods shall not exceed the monies payable by Customer to RHIP in respect of that item.
(d) RHIP shall in no circumstances be liable to Customer for any pure economic loss, loss of profit, loss of business or like consequential loss.
(e) Notwithstanding anything to the contrary contained in this Agreement, RHIP’s liability to Customer for:-
(i) death or personal injury resulting from the negligence of RHIP, its employees, agents or sub- contractors;
(ii) damage suffered by Customer as a result of a breach by RHIP of the condition as to title or the warranty as to quiet possession implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982;
(iii) damage for which RHIP is liable to Customer under Part I of the Consumer Protection Act 1987; and
(iv) for fraud (including without limit, fraudulent misrepresentation);
Shall not be limited save that nothing in this clause 8 shall confer a right or remedy upon Customer to which Customer would not otherwise be entitled.
(f) The exclusions from and limitations of liability set out in this clause 8 shall be considered severably. The validity or unenforceability of any one part of this clause 8 shall not affect the validity or enforceability of any other part of this clause 8.
9 – Property in the Goods:
(a) The property (both legal and equitable) in the Goods shall remain in RHIP until :
(i) RHIP has been paid in full for the Goods; and
(ii) all other outstanding accounts due from Customer to RHIP have been paid in full.
(b) Until all sums referred to in clause 9(a) have been paid in full, RHIP may enter upon any premises of Customer (or of third party holding the goods on Customer’s behalf) to repossess and remove the Goods.
10 – Intellectual Property Rights:
Where RHIP supplies a drawing, description or sample then the copyright and all other intellectual property rights in the same shall remain the absolute property of RHIP and Customer shall not use the same save as expressly authorised in writing (if at all) by RHIP.
11 – RHIP’s Description of Goods:
(a) Unless otherwise specifically agreed to the contrary in any Quotation or in RHIP’s acknowledgment, all descriptions, specifications, performance data, tolerances, illustrations,weights, measurements and dimensions contained in RHIP’s catalogues, sales leaflets, price lists or advertising material are for general information only and are not intended as a definitive description of the Goods and do not form part of this Agreement and further they are subject to modification and variation by RHIP at any time without notice.
(b) Unless otherwise agreed in a Quotation, any promise concerning the suitability of a particular type of Goods as a means of carrying articles or the cushioning to be included as part of the Goods, is made by RHIP based entirely on Customer’s statements concerning weight and fragility of those articles. Any such promise of RHIP is binding only if it is expressly referred to in any Quotation and RHIP’s Acknowledgment. Customer is solely responsible for ensuring that the statements made by Customer in respect of weight and fragility of the Goods are correct.
12 – Packing:
Unless RHIP agrees otherwise in a Quotation RHIP will supply the Goods in packaging materials that are non-returnable. Accordingly, Customer shall be responsible for disposal of all packaging materials.
13 – Indemnity:
RHIP shall not be liable for, and Customer shall indemnify and hold RHIP harmless against all claims for infringement or alleged infringement of intellectual property rights arising directly or indirectly in connection with the Goods being made and supplied by RHIP in accordance with instructions given or proposed by Customer.
14 – Force Majeure:
(a) RHIP shall not be liable for any failure to deliver the Goods arising from circumstances outside RHIP’s control.
(b) Without limitation, examples of such circumstances include (i) Act of God, war, riot, explosion, abnormal weather conditions, fire, flood, strikes, lock outs (including without limitation strikes or lock-outs occurring to RHIP or a supplier of RHIP), Governmental action or Regulations (of the United Kingdom or elsewhere) and (ii) delay, accidents, shortage of materials, labour or manufacturing facilities occurring to RHIP or RHIP’s suppliers.
(c) Should RHIP be prevented from delivering in the above circumstances, RHIP shall give Customer written notice of this fact as soon as reasonably practical after discovering it.
15 – Assignment and Sub-Contracting:
Any contract made on the basis of these Terms and Conditions can only be assigned with the written consent of both parties. RHIP may sub-contract the performance of such a contract in RHIP’s absolute discretion.
16 – Warranty:
(a) RHIP will make good by repair or at RHIP’s option by the supply of a replacement, defects which under proper storage and use appear in the Goods within the period of twelve calendar months from the date of dispatch from RHIP’s premises (unless delivery is delayed at the request of Customer in which case within the period of twelve calendar months from the date of manufacture) and which arise solely from faulty design, materials or workmanship (save to the extent that the faulty design or materials is due to the compliance by RHIP with the agreed specification or other instructions). For the avoidance of doubt, this warranty does not extend to defects caused by damage in transit or for which the carrier is otherwise responsible, which defects are governed solely by the provisions of clause 7 above.
(b) The warranty given in this clause 16 is given subject to the following provisos, namely :
(i) that Customer shall have followed all instructions issued by RHIP in relation to the Goods;
(ii) that in the case of defects which would have been apparent to a buyer following a reasonable examination of the goods made after delivery, that Customer shall have notified RHIP of the defects in writing within three (3) working days of delivery;
(iii) that in the case of any other defects, Customer shall notify RHIP of the defects in writing within three (3) working days of the date when the defect becomes apparent;
(iv) that where in discharge of its obligations under the warranty given in this clause 16 RHIP agrees that Customer may undertake any repair or remedial work on its behalf, the cost of such work shall be agreed in writing between Customer and RHIP before the commencement of any such repair or remedial work;
(v) that Customer must not have altered any of the Goods without the prior written authorisation of RHIP and without limitation the warranty given in this clause 16 shall not apply in respect of a defect which results from any such unauthorised alteration;
(vi) that no warranty is given by RHIP in respect of the internal cushioning of any Goods; and
(vii) that in the case of minor blemishes (including without limitation, scratches on paint, colouring blemishes, and colour match issues) RHIP warrants only that the Goods will meet RHIP’s in-house standard from time to time prevailing (a copy of which standard is available at any time on request from RHIP).
17 – Miscellaneous:
(a) Customer shall not be entitled to make a set-off or counter-claim or claim a lien in respect of any monies owed by Customer and shall pay all amounts due under or further to this Agreement without making a deduction of any kind.
(b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Agreement and nothing in this Agreement confers or purports to confer on any third party any right to enforce any provision of this Agreement.
(c) Any contract made on the basis of these Terms and Conditions and all matters arising out of or in connection with such contract shall be construed in accordance with English law and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.